Return and Refund Policy
1. Return Eligibility
To be eligible for a return, the following conditions must be met The product must be in its original condition, unused, and with all original packaging and tags intact.The return request must be made within [number of days, 15 days] from the date of receipt. Proof of purchase (receipt or order confirmation) must be provided.
2. Non-Returnable Items The following items are not eligible for return:Products that are custom-made or personalized.Digital products or downloadable content.Items that have been used, damaged, or altered.Sale items or products purchased at a discount.
3. Return ProcessTo initiate a return, please follow these steps: Contact Us: Email our customer support team at [amgsocialtrade@gmail.com ] with your order number, reason for return, and a description of the product.Return Authorization: We will provide you with a Return Authorization Number and instructions on how to return the product. Package and Ship: Pack the product securely in its original packaging, including all accessories and documentation. Clearly mark the Return Authorization Number on the package and ship it to the address provided by our customer support team.
4. Refund Process Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed as follows: Method of Refund: Refunds will be issued to the original payment method used at the time of purchase.Processing Time: Refunds are typically processed within [7-10 business days] from the date we receive the returned product. However, the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.Shipping Costs: Original shipping costs are non-refundable. If the return is due to an error on our part or a defective product, we will cover the return shipping costs.
5. Exchanges We do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.
6. Defective or Incorrect Products If you receive a defective or incorrect product, please contact our customer support team within [7 days] of receiving the item. We will provide instructions on how to return the product and will cover all associated shipping costs.
7. Policy Updates We may update this Return and Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our services following any changes constitutes your acceptance of the revised policy.
